Frequently Asked Questions

Select the desired package, select “Bed Preference” then Add to Cart. You have the option to make payments via PayPal, Stripe (Credit Card) or Alipay.

Select the desired package, and you will get to view all the package details on the product page included what are comprises in the Package, Package Terms & Conditions, and Reviews from the traveller

Yes, you may use a portion of Personal Saving Points based on your ranking. The higher the ranking, the more can be used. 

Yes, you also can use Personal Saving Points in purchasing additional nights, and the amount will also be based on ranking. (For more details, please look into pricing table in each package.)

The date of the trips depends on your preference. You are required to fill in the arrival date in “Make Your Reservation” form in “Booking” page. 

No, Flight ticket is excluded, but you can book your flight with Bzzworld Travel (www.bzzworldtravel.com). 

Yes, airport transfer is included for arrival and departure based on the selected airport for each package. (Please be reminded to forward your flight itinerary to Bzzgetaway support team once you booked or at least 14 days before the trip day)

It will be the same as normal purchase; however, after that, you need to purchase Guest Cert from “Cert” on the top menu bar for the changes in initially registered owner.

A Guest Certificate is required if someone other than the registered owner is using a purchased trip. 

A Guest Certificate is required if someone other than the registered owner is using a purchased trip. 

Go to “Booking” on the top menu bar and click “Redeem Your Guest Certificate”, fill in the required information and hit send. Our support will receive your request and make all the necessary. 

Go to “Booking” on the top menu bar and select “Make Your Reservation”. Fill in the required details and hit “Send”. Our support team will receive your reservation request email and will come back to you within (7) seven business days.  

Xtend Cert is required if you want to extend the validity period from the current expiry date for an extra (1)one year (365 days) of your selected purchased Bzzgetaway package.  

Yes, they are all ready online, and you may view it in the “Tutorial” page from the top menu bar in Bzzgetaway page after login.

Login to your “My Bzzgetaway account” and go to Dashboard. Click Orders to view all your purchased order.

You can download the invoice by login to your Bzzgetaway account, click on My Dashboard and select Orders. Look for the package you purchased and click invoice to get your invoice copy. 

Depending on your membership ranking; eligible to join 1X Bzzgetaway for Gold, 2X Bzzgetaway for Platinum and 3X Bzzgetaway for Diamond in 1(One) year.

Taxes and reservation fees are included in the price shown. If there are any additional fees or incident charges, it will be displayed in the Terms & Conditions.

Reward Credits are part of our loyalty program, you can earn up to 1% of your total spending when purchasing Bzzgetaway package.

Have anymore questions?

Please do not hesitate to ask more to our support team at: 

Email: support@bzzgetaway.com or submit your inquiry via the contact form at: https://www.bzzgetaway.com/contact/

Terms & Conditions



  1. Only people are 18 years old, and above can participate in this spin and win campaign. 

  2. This spin and win campaign is open to ALL Bzzworld Travel (BWT) members. 

  3. One(1) spin per email throughout the campaign. 

  4. Each BWT member entitles for One(1) prize/redemption ONLY upon verification of the registered BWT member ID. 

  5. Prize utilization valid for Six(6) months, except Saving Points and Reward Credit which shall follow the standard terms in BWT Terms & Conditions. 

  6. Bzzworld Travel (BWT) reserves the right to reward the winner(s) with a prize of similar cost should prizes on the fortune wheel be out of stock /exceed the limit. 

  7. There will be three winners for the Grand Prize on the Wheel of Fortune” campaign.  

  8. Upon having a successful spin and won the prize, the winner(s) will receive a prize code and redemption details in a separate email. 

  9. Winner(s) need to proceed the redemption to our support team within five days from the date receiving the email and failing which the prize will be forfeited. 

  10. The winner(s) may be requested to take a photo with the given voucher and send us or write us a review on our social media for publicity purpose. 

  11. Bzzworld Travel (BWT) reserves the right to change the terms & conditions without prior notice.